Repairs & Servicing

"My 5* review is based on first-class customer experience. Caroline, Joe, and Phil were excellent in the advice offered. With no pressure to purchase, answering all of my questions. Clearly, they know their stuff. They offered to come and carry out a site survey at the house (as space was tight). My initial idea of buying a hard shell was changed when viewing the Softub range. The fact it fitted my needs perfectly, it was extremely cost-effective to run (allowing all-year use) was a real selling point. From making the payment, the hot tub was delivered the same afternoon and it was up and working in hours. Phil who installed the Softub could not have been more helpful, even helping in moving the old lazy-spa. I've been back to the shop a few times with the usual daft questions, and nothing is too much trouble for the team. I would have no hesitation in recommending this company and the first-class customer experience it offers. Remember, you get what you pay for and not all hot tub companies are the same... believe me I've done my homework. Thanks Martyn Stoakes."

"We went to look at hot tubs & Caroline was very helpful, we ended up purchasing a refurbished Softub as it is easy to move about when empty. Phil delivered & installed it for us & then popped back to make sure it was running ok. We have an intermittent fault with one of the lights but Caroline has always kept in touch with us & when the tub is next emptied she has assured us Phil will pop round & rectify the fault. Any queries are dealt with promptly. I would recommend anyone wanting a hot tub to go & look round their showroom as they are very knowledgeable & helpful & truthful about the running cost."

"A fantastic product and outstanding service. We have had our Softub for around 7 years and it has really lasted! It is easy to care for and clean and whenever we have had any queries, we have contacted customer service who have always been very helpful and supportive and resolved the issues we had. Thank you."

"Had our soft tub for a year, use it regularly. Great service from soft tub right from the enquiry to the delivery and installation."

"I love my softub . Bought it about 14 years ago. Since then had it relined and new lid. Replaced control panel as well, but all worth every penny . Don’t know what I’d do without it. Many happy hours relaxing. I especially enjoy a soak while watching the sunrise with a nice cup of tea. Heaven!!"

"Good service and great deals. I have used SOFTUB UK for many years. I took advantage of one of their excellent Trade in deals to upgrade to a Poseidon. When I had a problem with the Jet the support service I received was excellent."

"I first came across this business at a display at Hickstead Showground Sussex way back in 2014. That resulted in the first purchase. Fast forward to 2021. As I fancied a new Softub Portico, (my first is still working perfectly), I gave them a call and spoke to Andrew who was most helpful and placed the order in March. Surprisingly it was available earlier than the due date. On delivery day it was installed by Phil, who was very informative, reminding me of how important keeping the PH level correct, and also he obligingly helped me with relocating my other Softub. All in all a great team of people."

“Dear Softub Team Just to let you know that the new hot tub is now safely heating up and I could not be more pleased with it and the service that I have received. You have been an absolute delight and the guys who brought the tub today were wonderful - professional, knowledgeable and very patient about exactly where I wanted the tub put. You are all a credit to your company and if you ever need me to provide a recommendation, then please do not hesitate to ask. Thank you also for the cleaning kit and I promise to follow all the instructions!”

"We bought our hot tub last August at the Anglesey Show in North Wales and it has been such a brilliant move. Encroaching old age, aching limbs and the best place to discuss life, the universe and everything else!! It has ticked all the boxes and more. The service throughout was exceptional with professional sales, first class installation and cracking back-up when needed. Thank you. P.s. It has done my back problems a remarkable amount of good and kept me mobile"

"My experience with Softub UK has been extraordinary. Since buying my tub in the spring of 2013, the service I have received from them has been second to none. They met all the timescales we agreed, were extremely professional and responsive and, in my opinion, went way beyond what I would expect from a firm supplying leisure items such as these. I was a complete novice about hot tubs and they supported me really well and never made me feel as if I was asking for their help and advice too much.

As soon as they introduced Clearwater in September 2013 I was keen to try it in order to make the sanitation process as easy as possible so I ordered a pack from them. I had a major problem at first as, like most men, I did not read the instructions resulting in a tub full of very cloudy and slimy water. With the help of Daniela (who is fantastic!) we quickly got it sorted out and I now have pure, sparking water in my tub with hardly any effort on my part.

So, thank you Mike, Daniela, Joe and the rest of the team for all your help getting me started."